We transport the countries that can be reached by express delivery. Most orders are sent from Chinese factories via DHL/FedEx/UPS (direct delivery/indirect delivery); only a few orders are sent from the US FBA warehouse. Please note that the free shipping time limit is 30 days. Expedited payment is also possible, and the time limit is 2 weeks. Tracking information is provided, and once sent, it will be sent via email. Sometimes our system data is not updated in time, which may cause your order status to wait a long time. You can contact us at any time to check whether your order has been confirmed and shipped.
Once the item is dispatched and tracking information is provided, the customer will be responsible for rescheduling any missed deliveries through Warsun.
Free shipping within the US on orders over $49.
Our customer service team will answer any questions about transportation at any time, so please send us an email to: email@example.com, we will contact you within 1 working day. Or you can contact us online via WhatsApp, our agent is active 7 * 24H.
Are the free gifts stackable?
Unfortunately, you will only be rewarded with the highest tier gift based on the order amount. The free items do not add together.
Need to change items after placing an order
Thank you very much for placing an order on the website! Unfortunately, if the order is completed, we will not be able to add or exchange items. You can contact firstname.lastname@example.org or our live chat on www.warsun.net to help you cancel your order before it is shipped. After that, you can re-order items from our website.
Due to the large build-up of orders during the Sales period and the different inventory quantities in each warehouse, we have to split your order and send them out separately. If you received your order missing one or two items, please no worries, it may be split into two orders. The tracking information will be emailed to you once it's shipped. You can contact us via the website online chat. Please accept our sincere apology!
Why the shipment still pre-shipment for several days
Please contact us through the online Chat on www.warsun.net. we will gladly to help you track your order.
My order is in-transit for several days.
Sorry for this inconvenience. I would suggest you contact your local Courier service provider with the tracking number first. If the shipment still no update for another 3 days. Please send an email to email@example.com with your order number and tracking number. We will take care of you.
Why my order still shows awaiting payment/canceled but the money was taken from my account?
We completely apologize if you are experiencing this issue. Please send us a website live chat request or email firstname.lastname@example.org with the PayPal transaction ID. We will make sure that the issue is corrected.
Not received the order confirmation email
Thanks for purchasing from Warsun Store! Once the order was placed successfully. Our website will automatically send out the confirmation email to address specified in the order. Please make sure your email address is correct and check you spam/junk folder to see if it is there. You can always reach out to our live chat or email email@example.com with any order questions as well.